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FAQ
Even if you're not enrolled in Korea's National Health Insurance, you can still access medical services through Medibook.
We offer a wide range of healthcare options — including health checkups, cosmetic treatments, dental care, and traditional Korean medicine tailored for international patients.
You can also take advantage of exclusive promotions and special packages available only through Medibook.
*If you are enrolled in Korea’s National Health Insurance, we recommend contacting the hospital directly for services.
Medibook provides full support for international patients who need to apply for a medical tourism visa (C-3-3 or C-4-5) to receive medical services in Korea.
🌍 Countries Requiring a Medical Tourism Visa
The following countries must apply for a medical tourism visa to enter Korea for medical purposes:
China, Philippines, Indonesia, Bangladesh, Vietnam, Mongolia, Thailand, Pakistan, Sri Lanka, India, Myanmar, Nepal, Iran, Uzbekistan, Kazakhstan, Kyrgyzstan, Ukraine, Nigeria, Ghana, Egypt, Peru
Medibook assists with:
Medical appointment confirmation with an affiliated hospital
Official invitation letter issuance
Preparation of supporting documents (e.g., medical statement, financial proof)
End-to-end visa application support
🛫 Visa-Free Entry & K-ETA Eligibility
Citizens of the following countries can enter Korea without a visa for short-term medical stays and may use the K-ETA system instead:
United States, Canada, Japan, France, Germany, Italy, Australia, New Zealand, Hong Kong, Taiwan, and most EU member states
Most can stay up to 90 days
Canadians may stay up to 6 months
Entry still requires valid passport, itinerary, and proof of accommodation
📝 Required Documents for Visa Application
Valid passport & personal photo
Visa application form
Medical statement or reservation confirmation
Proof of financial ability (bank statements, sponsor letter)
Invitation letter from a Medibook-affiliated hospital
For family members: proof of relationship
⏳ Visa Screening Time
Takes about 3–4 weeks depending on embassy/consulate workload
Early application is recommended
⚠️ Common Reasons for Visa Rejection
Incomplete or unverified documents
Lack of financial proof
Previous violations of Korean immigration law
If rejected, Medibook will:
Analyze the reason for denial
Assist with reapplication or appeal
Offer alternatives where possible
📄 Additional Screening Documents (If Requested)
Updated diagnosis or treatment plan
Additional financial documentation
🧾 Refunds for Visa-Related Services
If visa issuance fails or is canceled, refunds depend on the stage of the process and hospital policies
Invitation letter issuance fees may be non-refundable after submission
👨👩👧👦 Family Accompaniment
Family members may accompany you, but each must apply for a separate visa
Separate invitation letters and relationship documents are required
🕰 Visa Extensions
If additional treatment is needed while in Korea, Medibook can assist with a stay extension through Korea Immigration
For long-term care visas, updated treatment schedule and documentation are required
📝 Medibook Booking & Payment Guide
Medibook offers comprehensive support for international patients, covering the entire process from hospital booking to payment and optional travel services.
📌 1. How to Make a Reservation
Our standard reservation process is as follows:
Select a hospital item on the Medibook platform
Submit your reservation request
Coordinator consultation & hospital confirmation
Invoice issuance & payment
💡 Based on your reservation, we will confirm whether a medical visa is required for your country.
We also offer additional support services:
Assistance with flight booking, ground transportation, and hotel arrangements
Optional tour services and guided sightseeing (→ View Tour Packages)
Deposit amounts vary by hospital and will be shared during the consultation
⏳ 2. Time Required for Confirmation
Hospital Reservation: Typically takes 1–3 business days (excluding weekends and public holidays)
Tour Reservation: Confirmation depends on the number of participants. Once the deposit is paid, the remaining balance will be requested separately.
📅 Please note: Tour prices vary by date depending on airfare and hotel pricing fluctuations.
📦 3. After Reservation & Payment
Once the deposit is paid, we will guide you on final payment and ask for traveler information.
About two weeks before your departure, we will open a group page and chat room on Medibook for communication with your coordinator and fellow travelers.
💳 4. Payment Methods
Medibook supports a variety of country-specific payment options, including:
Credit card payments
Direct international bank transfers
Digital wallets such as:
WeChat Pay (China)
Amazon Pay
Apple Pay
Cash App Pay
Google Pay
Link
📨 Your coordinator will send you an invoice or secure payment link to proceed with payment.
For any questions or assistance, feel free to contact your Medibook coordinator. We’re here to make your medical journey to Korea smooth, safe, and well-coordinated.