FAQ

Even if you're not enrolled in Korea's National Health Insurance, you can still access medical services through Medibook. We offer a wide range of healthcare options — including health checkups, cosmetic treatments, dental care, and traditional Korean medicine tailored for international patients. You can also take advantage of exclusive promotions and special packages available only through Medibook. *If you are enrolled in Korea’s National Health Insurance, we recommend contacting the hospital directly for services.

Medibook provides full support for international patients who need to apply for a medical tourism visa (C-3-3 or C-4-5) to receive medical services in Korea. 🌍 Countries Requiring a Medical Tourism Visa The following countries must apply for a medical tourism visa to enter Korea for medical purposes: China, Philippines, Indonesia, Bangladesh, Vietnam, Mongolia, Thailand, Pakistan, Sri Lanka, India, Myanmar, Nepal, Iran, Uzbekistan, Kazakhstan, Kyrgyzstan, Ukraine, Nigeria, Ghana, Egypt, Peru Medibook assists with: Medical appointment confirmation with an affiliated hospital Official invitation letter issuance Preparation of supporting documents (e.g., medical statement, financial proof) End-to-end visa application support 🛫 Visa-Free Entry & K-ETA Eligibility Citizens of the following countries can enter Korea without a visa for short-term medical stays and may use the K-ETA system instead: United States, Canada, Japan, France, Germany, Italy, Australia, New Zealand, Hong Kong, Taiwan, and most EU member states Most can stay up to 90 days Canadians may stay up to 6 months Entry still requires valid passport, itinerary, and proof of accommodation 📝 Required Documents for Visa Application Valid passport & personal photo Visa application form Medical statement or reservation confirmation Proof of financial ability (bank statements, sponsor letter) Invitation letter from a Medibook-affiliated hospital For family members: proof of relationship ⏳ Visa Screening Time Takes about 3–4 weeks depending on embassy/consulate workload Early application is recommended ⚠️ Common Reasons for Visa Rejection Incomplete or unverified documents Lack of financial proof Previous violations of Korean immigration law If rejected, Medibook will: Analyze the reason for denial Assist with reapplication or appeal Offer alternatives where possible 📄 Additional Screening Documents (If Requested) Updated diagnosis or treatment plan Additional financial documentation 🧾 Refunds for Visa-Related Services If visa issuance fails or is canceled, refunds depend on the stage of the process and hospital policies Invitation letter issuance fees may be non-refundable after submission 👨‍👩‍👧‍👦 Family Accompaniment Family members may accompany you, but each must apply for a separate visa Separate invitation letters and relationship documents are required 🕰 Visa Extensions If additional treatment is needed while in Korea, Medibook can assist with a stay extension through Korea Immigration For long-term care visas, updated treatment schedule and documentation are required

📝 Medibook Booking & Payment Guide Medibook offers comprehensive support for international patients, covering the entire process from hospital booking to payment and optional travel services. 📌 1. How to Make a Reservation Our standard reservation process is as follows: Select a hospital item on the Medibook platform Submit your reservation request Coordinator consultation & hospital confirmation Invoice issuance & payment 💡 Based on your reservation, we will confirm whether a medical visa is required for your country. We also offer additional support services: Assistance with flight booking, ground transportation, and hotel arrangements Optional tour services and guided sightseeing (→ View Tour Packages) Deposit amounts vary by hospital and will be shared during the consultation ⏳ 2. Time Required for Confirmation Hospital Reservation: Typically takes 1–3 business days (excluding weekends and public holidays) Tour Reservation: Confirmation depends on the number of participants. Once the deposit is paid, the remaining balance will be requested separately. 📅 Please note: Tour prices vary by date depending on airfare and hotel pricing fluctuations. 📦 3. After Reservation & Payment Once the deposit is paid, we will guide you on final payment and ask for traveler information. About two weeks before your departure, we will open a group page and chat room on Medibook for communication with your coordinator and fellow travelers. 💳 4. Payment Methods Medibook supports a variety of country-specific payment options, including: Credit card payments Direct international bank transfers Digital wallets such as: WeChat Pay (China) Amazon Pay Apple Pay Cash App Pay Google Pay Link 📨 Your coordinator will send you an invoice or secure payment link to proceed with payment. For any questions or assistance, feel free to contact your Medibook coordinator. We’re here to make your medical journey to Korea smooth, safe, and well-coordinated.